Let me just state that I called 5 different data recovery companies when the hard drive on which I stored my whole life completely failed on me. I had no idea what happened to it. Out of the 5 companies I called, TTR was the most knowledgeable as well as supportive and understanding. It was obvious that they knew what they were doing and explained everything to me in lament terms which I could understand, being that I am not the least bit tech savvy at all. Out of the 5 companies, TTR was the no brainer. The free diagnostic and personal care and attention that I received made every penny worth it, which honestly wasn’t very many compared to other companies I had talked to. Most of my data was successfully recovered and I was 100% pleased with their service.