I thought for sure that when my external hard drive failed that I had lost all of my data from the past 3 years forever. I immediately became panicked. When I went back to Bestbuy, where I bought my external hard drive, they told me there was nothing that could be done. I started looking online right away for data recovery services in my area and TTR was the company that seemed the most professional with the most reasonable quote. I called them right away and my customer service representative made me feel at ease through the whole process. In the end almost all of my data was recovered. Honestly, I couldn’t put a price on how important my data was to me, but TTR charged me only a fraction of what I was willing to pay. If this ever happens to me again (hopefully not), I know exactly who I’m going to call: TTR. Thank you guys so much!